I have delayed leaving this review in the hope that the matter could be resolved; however, the situation has continued to be prolonged, and I have now had to initiate a Section 75 process to seek a refund for treatment that has not been completed. My treatment initially began very positively, and I was pleased with the care provided by my dentist. Unfortunately, the dentist left the practice unexpectedly—under circumstances that were concerning—before my aligner treatment was completed and prior to any bonding being carried out. This occurred in September. I post this review in December. Since then, I have experienced ongoing difficulties in trying to have my treatment completed by River Dental. Despite repeated assurances that my case was being treated as a priority, I remain in the same aligners 18 weeks later, despite them being intended for one-week use. To date, no bonding has been completed, and there has been a lack of appropriate appointments throughout to monitor progress. Given my experience, the outcome, level of care, and absence of timely treatment have been extremely disappointing. Despite there being talk of a refund, no refund has been received and I am not confident they will do the right thing. Regrettably, based on this experience and similar issues noted in other reviews, I cannot recommend the practice.

Always pleasant staff both reception and dentistry. Swiftly in and dealt with. Bit difficult getting through on the telephone line and over email the past week but understandable with accommodating extra patients at the Truro practice with the Penzance practice undergoing it's refurb.

River Specialist Dentistry in Truro is professional, friendly, and caring — my daughter had her braces fitted here and the team made the whole experience amazing. The rooms are light, modern, and welcoming, the technology is top-end, and the location is excellent too.

Do not get braces here! They are a shambles. I’ve had the same retainers in for three months (ment to be changed every two weeks. I chased them for months and no one had a clue, the owner told me theirs been a break down in supply but could explain why the customer service has broken down so badly. I was promised a refund but haven’t received it. No one’s getting back to me. Honestly don’t do near this place!

We were really concerned about our daughter’s teeth. After waiting a while for referral, we are delighted with the professional, efficient and informative service we are receiving. The orthodontic assessment by Bhavnita Patel was excellent: she talked us through each stage of the process and gave us lots of helpful information about how we can maintain dental health through the orthodontic referral.The dental nurse Tiffany was able to take scans and pictures which Bhavita used to share next steps and fully explain and reassure us. We have received a follow up appointment quickly and efficiently. We cannot be more grateful to the team for their professionalism and expertise. Thank you !

I wanted to say a massive thank you to the team here- especially Mohammad and his lovely dental nurse. I required a root canal due to a trauma on a tooth, but my normal dentist tried and failed to do it- the canal had calcified so much he could not safely or successfully perform the procedure. He referred me to this wonderful practice. They called me the following day, and I had an appointment booked in less than a week. Here I met Mohammad, who was wonderful in explaining what he would try to do, but ultimately there was a risk of tooth extraction if he could not. One week later I had my procedure date, and with his wonderful skills, patience and determination he found the canal and performed the procedure. No tooth extraction needed!- I was so happy. He was so professional and calming throughout, and kept me up to date clearly on what to expect and what was happening. His nurse was also so lovely, made me feel so relaxed. The practice is wonderfully calming, clean and headed by a friendly reception team who were lovely. Thank you to everyone, and I cannot rate this place enough. Leah

There was confusion with the appointment times but the staff were so kind and helped it get sorted. Very caring and polite. Always a pleasure

Personally i wouldn’t recommend, this orthodontist, don’t get me wrong the staff are nice. However i was left with a massive amount of staining on my teeth, i’ve been left with straight teeth which is amazing, but they happily let me leave with dirty teeth! They told me to go and book a Hygienist appointment else where, is that not their job as part of the treatment?! As far as i know it is, how do i have more knowledge of this than them! I know someone who got their teeth cleaned straight after by them, but i was left to feel ashamed of my smile when the whole point is to feel happy. NHS can be hard but this place was the problem not the NHS, they failed to give me all the treatment that is meant to take place. I had mentioned it to the woman taking my braces off, who then got slightly defensive when i mentioned i didn’t get offered anything by them and i have brown staining. I am really unhappy, and there will be a formal complaint made on this matter. We have had to find another private, these appointments are impossible to find, and pay for their services, when it was meant to be free by River! The other private we have booked with were wholeheartedly shocked that i was left the way i was with no care by River. Steer clear, there’s many other places that provide you the full treatment! It isn’t worth the time waste. I am very unhappy and upset.

Delighted with my treatment with Invisalign, faster than I thought and in just over a year, my teeth (top and bottom) have been corrected. Thank you so much for your recommendations Jamie, I really appreciated your help. Would definitely recommend to anyone.

As always, we were greeted by happy, smiling and polite receptionists. Once into treatment room, Martin listened to my concerns and once again, is doing everything to help. His nurse was also kind and engaged in conversation. I would not hesitate in recommending this practice to anyone.